NEW YORK:Smoke at one of Wells Fargo’s data centers left some of the bank’s customers without access to online or mobile banking, as well as other services on Thursday.
Wells Fargo WFC, -2.32% said that workers discovered the problem after routine maintenance.
“We are working to restore all of our services as soon as possible,” said bank spokeswoman Hilary O’Byrne. The bank apologized to customers for any inconvenience caused by system problems and said it would reverse any Wells Fargo charges incurred as a result of the problems.
CNBC reported that the incident occurred at a data center in Shoreview, Minnesota, at around 5 a.m. CST and was under control from 9 a.m. Wells Fargo did not comment on the location of the data center or the possible source of smoke in the facility.
It is unknown how many Wells Fargo customers were affected. Twitter’s complaints about the fall of Wells Fargo were nationwide, particularly in parts of the country where Wells has a large presence, such as the south, California and the east coast.
However, not all customers have been affected in the same way and there were unconfirmed reports that customers had problems accessing cash from ATMs.
Wells Fargo declined to indicate which services were actually affected, and did not answer any questions regarding the impact of its ATMs.
Wells Fargo, headquartered in San Francisco, the third-largest bank in the nation, does not seem to have a chance when it comes to its customer service issues in recent years. The bank has been plagued by scandals over its sales practices, attaching insurance contracts to car loans that did not need it, and putting houses in foreclosure where it should not have happened. The bank has been fined more than a billion dollars for its failures in customer service.